Shipping Policy

Welcome to House of Kavini. This Shipping Policy outlines how we handle the processing, shipping, and delivery of your orders. By placing an order with us, you agree to the terms outlined below.

Processing Time

  • All orders are processed within 3 business days after receiving payment. Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays via email.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times are as follows:
    • Domestic Shipping: 3-7 business days
    • International Shipping: 7-14 business days, depending on the shipping method selected at checkout.
  • Delivery times may vary based on the destination and shipping method selected. Please note that these are estimates and not guaranteed.

Customs, Duties, and Taxes

  • House of Kavini is not responsible for any customs fees, duties, or taxes applied to your shipment. These charges shall be borne by the customer.
  • Customs policies vary by country; please check with your local customs office for more information before placing your order.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through the carrier's website.

Shipping Restrictions

  • We currently shipping within Indonesia only. International shipping will be available very soon.
  • However, we do not deliver to P.O. Boxes or APO/FPO addresses.

Delayed or Lost Shipments

  • Delivery delays may occasionally occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing. While we strive to ensure timely delivery, such delays are beyond our control.
  • If your order is delayed or lost, please contact us at team@houseofkavini.com. We will work with the carrier to resolve the issue.

Damaged or Missing Items

  • If your order arrives damaged, please contact us immediately at team@houseofkavini.com with your order number and photos of the damage. We will arrange for a replacement or refund as appropriate.
  • If an item is missing from your order, notify us within 3 days of receipt for resolution.
  • We recommend having an unboxing video to support any claims related to missing or damaged items.

Changes to This Policy

House of Kavini reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at team@houseofkavini.com.